...
Nasr City, Cairo
73 Mostafa El-Nahas St.,

Tele-Marketing

Tele-Marketing

=> Course objectives:

Upon completion of the program, you'll be able to :

  • - The role of Tele-Marketing and effective communication in achieving the intended objectives of the Organization.
  • - Excellence in Tele-Marketing
  • - Latest Techniques of Tele-Marketing
  • - The integration of Tele-Marketing and communication in customer service skills
  • - How to deal with different types of clients over the phone
  • - How to show the service professionally over/After the Call

 => Course Agenda:

  • Day one:
    • Introduction to Tele-Marketing and its concept.

    • Tele-Marketing Advantages / Disadvantages

    • Goals of Tele-marketing.

    • International Tele-Marketing

       

    •  Tele-Marketing Phases, and how to evaluate each Phase

  • Day Two:
    • How to introduce your Self over the Phone

    • Tele-Marketing & Customer Relationship Management (CRM).

    • Types of Clients over the phone

    • How to deal with the difficult Questions / Negative comments over the Phone.

    • How to Grape the attention over the first 20 Sec. of the Call

  • Day Three:
    • 12 Steps to Successful Telemarketing Calls

    • How to close the Deal over the phone?

    • Generate Leads / Referrals over the Phone

    • Case Study + Practical Calls

    • Trends of Tele-Marketing in 2018

 =>Who Should Attend :

  • Customer Services Department
  • Senior & Junior Sales
  • Call Center Agents
  • Senior & Junior Marketers
free consultation
Copyright © 2021 WECTC, All Rights Reserved. Supported By theportalagency