=> Course objectives:
Upon completion of the program, you'll be able to :
=> Course Agenda:
Introduction to Tele-Marketing and its concept.
Tele-Marketing Advantages / Disadvantages
Goals of Tele-marketing.
Tele-Marketing Phases, and how to evaluate each Phase
How to introduce your Self over the Phone
Tele-Marketing & Customer Relationship Management (CRM).
Types of Clients over the phone
How to deal with the difficult Questions / Negative comments over the Phone.
How to Grape the attention over the first 20 Sec. of the Call
12 Steps to Successful Telemarketing Calls
How to close the Deal over the phone?
Generate Leads / Referrals over the Phone
Case Study + Practical Calls
Trends of Tele-Marketing in 2018
=>Who Should Attend :